本帖最后由 蚊子咆哮 于 2015-11-18 13:00 编辑
下面这段小文有什么问题?主要问题在哪里?帮忙给看一下,不要顾及我面子。
大体意思:
在大多数公司,像海尔美的等不把备件销售作为一个主要的考核指标。 他们要求网点必须使用厂家指定的配件,并且要求网点的库存以及每次服务备件的服务使用情况都要及时录入系统。这样他们能监控网点对备件使用的合理性和可控性。
如果我们把备件销售作为一个主要指标,这就是鼓励网点多使用配件,这可能会损害客户的利益。我们应关注客户满意而不是卖备件给他们。
In most company ,like Haier ,Meida ,they did not take the sale volume of spareparts as a major assessment index. They demand that service partners must use the spare parts they specified ,and notonly the inventory but also each spare parts which they use in each service must be put into the system ,so they can oversee the reasonability and controllability of the utilizationof the spare parts.
AS we know ,when we take spare parts sales asan index of performance ,it means we encourage our service partners to use much more than it’s actually necessary ,so our customers interests might be damaged . we should focus on customer satisfaction ,not just sell spares to them.
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